Right of withdrawal for consumers
Instructions on withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of revocation,
- where you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;
- where you or a third party designated by you, other than the carrier, have taken possession of the last of the goods, provided that you have ordered several goods under a single order and they are delivered separately;
- where you or a third party, other than the carrier and designated by you, took possession of the last partial consignment or the last item, if you have ordered goods which are delivered in several partial consignments or items.
To exercise the right of withdrawal, you must inform us (velorian GmbH, Storkower Str. 115A, 10407 Berlin, E-Mail: email@example.com, Telefon: 0152 260 156 74) of your decision to withdraw from this contract by an unequivocalstatement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resultingfrom your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal fromthis contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To velorian GmbH, Storkower Str. 115A, 10407 Berlin, firstname.lastname@example.org
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.